Delivering to a Customer

When you are at the customer's address, you will need to scan the QR code of each package as you deliver it to the customer. You will also need to get proof of delivery.

  1. Go to the .tms app on your mobile device.

  2. Tap Delivery on the navigation bar.

    The Delivery screen displays.

    The initial Delivery screen in the .tms app.

  3. Tap Tap To Deliver on the action bar.

  4. Tap a listed consignment to expand it and list all the associated consignment numbers.

    Tip:   ENG 8970 Consignments marked as futile can still be delivered, if needed. Futile consignments are highlighted in orange so you can easily identify them.

    If there are any special instructions for the delivery, they are listed on the screen. ENG 10922

    Special delivery instructions display on the delivery screen.

  5. Then tap each consignment number to select it.

    A tick displays next to the consignment number.

    Example of selecting the consignment(s) to be delivered.

  6. Tap Select on the action bar.

    The consignment is removed from your delivery list.

  7. Tap Complete Delivery on the action bar to display the next screen.

    Get the customer to sign as proof of delivery.

  8. Get proof of delivery.

    1. Ask the customer to sign their name using their finger in the white box at the top of the screen.

    2. Tap the Name field to type their name.

    3. Tap the Comment field to type in extra information, if needed.

    4. Tap Complete Delivery.

    1. Tap Use Safe Drop in the bottom left-hand corner of the signing screen.

      Taking a photo if safe drop is enabled.

    2. Tap Take Photo to use your mobile device to take a photograph of where you have placed the package(s) at the address.

      Make sure that you place the package(s) as mentioned in the instructions for a safe drop at this address. Take the photo so that it is obvious that you have placed it according to the instructions.

      ENG 11965 By default, any images that are captured are compressed. Your system administrator can choose not to compress any captured images using the setting dotTMS.SkipImageCompression.

    3. Tap Use Photo.

    4. Tap the Comment textbox and type a description of exactly where you have left the package(s).

    5. Tap Complete Delivery.

      The photograph is included in the proof of delivery not the signature.

    1. Tap Futile Delivery on the action bar.

      Example of the fields to complete for a futile delivery.

    2. Tap the Reason field to select the appropriate option from a list of pre-set reasons.

    3. Tap the Comment field and type further information, if needed.

    4. Tap Mark Futile.

      A note will be added to the consignment that a delivery attempt was made.

      The package(s) must be returned to your vehicle.

      Your next step is to either:

      • attempt a delivery at another time and day, or

      • take the package(s) back to the depot. This option is only available for those that have a returns collection in place.

    1. Tap Futile Delivery on the action bar.

      The following message displays Safe drop is allowed for the consignments marked for delivery, are you sure you wish to continue?.

    2. Tap Yes in response to the message and continue with the futile delivery as above.

    If the appropriate system parameters are enabled (dotTMS.TakePhotos.Delivery and dotTMS.TakePhotos.ForcePhoto.Delivery), multiple articles can now be captured on photos using a RF scanner during delivery. ENG 10925

  9. Complete the other deliveries on your list.

See also